You can ask us to delete your Aturix account and associated data at any time. Here's exactly how, and what happens.
Email privacy@aturix.co from the email address on your Aturix account, with the subject “Account deletion request”. Tell us your workspace/company name so we can locate it. We may ask one or two questions to verify you own the account before we proceed.
If you are a team member (not the owner), your personal profile and signature can be removed by your workspace owner in the Team area, or on request to us.
Some records must be kept to meet legal, tax and accounting obligations — in Malaysia, typically for up to seven (7) years. Where we are required to retain records, we keep only the minimum necessary, restrict access to them, and delete or anonymise them once the legal retention period ends. We also retain nothing for advertising — we don't sell your data.
We will acknowledge your request promptly and complete deletion within 30 days, except for any data we must retain by law as described above. We'll confirm by email once it's done.
Deletion is permanent. If you'd like a copy of your documents first, you can export them from within Aturix (Settings → data export), or ask us to include an export with your request.
